The Systems Engineer is responsible for managing day-to-day end user and GMP machines
support as well as L1 support on Servers (on-prem/cloud), networking, telecommunications &
cyber security tools in the Lupin Pharmaceuticals North American GMP compliant sites,
including Data Centers, Cloud, Network, Communication link services.
3. KEY ACCOUNTABILITIES:
Responsibilities - The responsibilities may include the following tasks, knowledge, skills and
other characteristics. (This list of tasks is illustrative ONLY and is not a comprehensive listing of
all functions and tasks performed by positions in this class. It does not imply that all positions
within the class perform all the duties listed, nor does it necessarily list all possible duties that
may be assigned).
Respond, manage, and escalate (as needed) technical support requests via the ticketing
system, telephone calls, and emails either directly or using remote support tools.
Responsible for supporting Business user end point devices (Laptops/desktops/Smart
phones/Tablets /video conferencing services) either directly or using remote support
tools on as-needed basis.
Ensure compliance of regulatory requirements including cGMP standards and site-
specific SOPs when completing assigned functional activities.
Manage and maintain analytical laboratory and computerized manufacturing control
systems in a GMP environment according to established regulatory requirements.
Working knowledge of networking concepts such as Routing, Switching, VLANs, VPNs,
DHCP and DNS.
Perform L1 tasks on Server, Network and Telecom Infrastructure in Lupin USA &
Canada as needed.
Assist Core teams in performing L1 troubleshooting tasks on Security tools, technologies
& platforms like Crowdstrike, Zscaler, Zero Trust, Privileged access management.
Hands-on experience with Windows 10/11, Microsoft Office tools, common business
applications, digital signing applications, Adobe software, Apple devices and L1
knowledge of Windows Server operating systems, Virtualization Hypervisors like
VMWare and Wireless Networking devices like Aruba/HPE.
Has good knowledge for troubleshooting Microsoft 365 and Microsoft Teams rooms
(conferencing systems)
Oversee and ensure timely repair/replacement of faulty hardware including endpoint
devices, network hardware and appliances.
Maintain inventories of endpoint devices, GMP assets and applications.
Ensure 100% compliance with the GMP Policies and Procedures.
OPERATIONS
Handle day to day end user support tickets. Provides IT support to VIP users.
Work with central IT teams to resolve issues reports via helpdesk system involving centrally
managed IT platforms.
Owns end-to-end responsibility for resolving issues in a timely manner.
Provides updates on Infrastructure health and corrective/preventive actions.
Maintains an up-to-date inventory of endpoint devices, servers, GMP assets, OT devices
and Network devices.
Flexible to work in a multi-shift operation environment. Can be onsite on need basis to assist
during any crisis situation in off-business hours.
4. SKILLS, EXPERIENCE & EDUCATION
Education Qualifications: bachelor’s degree (IT) or similar Desired Certifications.
Certifications (preferred) – Current JNCIE-ENT, JNCIE, or CCIE certification/ CCNP, CEH,
CISSP, MCSA etc.
Experience Required:
3 – 5 years’ experience working in a GMP compliant pharmaceutical
laboratory/manufacturing environment.
Working Knowledge of Cisco, Juniper, Aruba Technologies & Architectures (examples-
Cloud & Cloud Security, Networking- Network Segmentation, Patching, Next-Gen AV, Avaya
VOIP, Teams based Conferencing systems)
Experience managing and maintaining servers, LAN, IP Phone and WAN systems;
Switches/ Routers/ Access Points, VPNs; Knowledge of IT-OT Network Segregation.
Well versed on GMP Infrastructure and Applications used in Manufacturing and
Laboratories.
Well versed with GMP Procedures.